Our service offering
Rapid response anywhere in the world
When defects or breakdowns occur, our service team will travel anywhere in the world to carry out service or repairs that get your solution back in operation as quickly as possible. Reduce costly downtime, maximise efficiency, and stay on track towards your performance targets with KSN service!
Preventing unplanned downtime
Downtime can’t be avoided entirely. The challenge is to avoid unplanned downtime by servicing critical components and solutions as needed. We offer preventive maintenance that keeps your KSN solution running in top condition and provides the best possible protection against unforeseen disruptions.
Original parts, original performance
When you need to replace a part, use a spare part of the same quality. We can provide original parts for all KSN solutions so you get consistent performance, and we can help you set up an in-house stock of recommended parts to minimise lead times when critical parts need to be replaced.
Peace of mind and predictable costs
With a KSN service agreement, your solution is kept in top condition through service and maintenance from the people who know it best. Your 1-year product warranty can be expanded to 5 years. And you get predictable costs because parts, labour, and travel are all included. Result? Peace of mind.
Quick answers when you need them
If something is wrong with your KSN solution, we are often able to determine the cause over a remote troubleshooting connection. This gives you quick and reliable answers so you can choose the best remedy and get your solution back in operation as quickly and economically as possible.
Our service team
Think of it as a family visit
We know your solution inside and out. Many of our service team members are deeply involved in our development and manufacturing processes. All our service offerings are provided by experienced professionals who know the full history and every little detail of your KSN solution. It’s like a family visit, except you don’t have to bake us cake.